Job title: WorkSource Business & Employment Specialist 2 (BES2) *Multiple PERM Opportunities in North/Northeast Portland and Gresham
Company: State of Oregon
Job description: Initial Posting Date: 08/30/2023
Application Deadline: 09/10/2023
Agency: Employment Department
Salary Range: $3,546 – $5,396
Position Type: Employee
Position Title: WorkSource Business & Employment Specialist 2 (BES2) *Multiple PERM Opportunities in North/Northeast Portland and Gresham*
Job Description:
One permanent opportunity in North/Northeast Portland! One permanent opportunity in Gresham! Are you passionate about serving diverse populations? Are you looking to be a part of meaningful and impactful work? Are you committed to exceeding customer expectations? If so, please consider joining our WorkSource Oregon team!
Please note that these positions ARE NOT hybrid or remote and do work in-person within our WorkSource Oregon Centers to deliver excellent service to our Oregonians.
This recruitment may be used to fill future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur.
At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences.
What you will be doing:
As a Business & Employment Specialist, you will provide high-quality services in-person to individual Oregonians and employers seeking assistance from WorkSource Oregon (WSO). Services provided may include Exploratory, Career, Training and/or Business Services. In this role you will:
Provide a customized one-on-one conversation to customers; review, assist with, or conduct basic registration; gather necessary information to determine customer needs.
Provide referrals to community resources and supportive service agencies for needed services and/or technical assistance as appropriate.
Interview a high volume of job seekers; determine job seeker’s transferable skills, interests, and employment goals. Identify barriers to successful job search and explore possible solutions to remove the barriers. Assist job seekers to become work ready.
Assist with application processes, documentation, and effective interviewing techniques. Gain and maintain familiarity with local employment needs in order to provide relevant job search support and assistance to jobseekers.
Conduct staff-assisted talent development workshops to teach essential skills for work readiness. Refer customers to attend talent development workshops and activities so they have the materials and skills to be successful during job interviews. Offer comprehensive business services through WSO centers that are aligned with local sector strategies and investment priorities.
To provide program coverage, travel to other WorkSource Center offices is required when business or operational needs are dependent on on‑site activities. An Oregon Employment vehicle may be provided for use to alternate locations. Mileage from the base location will be reimbursed to all non-base locations when using your personal vehicle.
What we are looking for (Desired Attributes):
REQUIRED: Cover Letter and Resume Attachment. Please understand that generic cover letters and/ or cover letters that do not address the desired attributes will be graded as non-responsive or incomplete during the screening stage.
Responsibility: Demonstrated responsibility for your own actions and a commitment to performing assigned tasks. Ability to comply with requirements regarding sensitive and confidential data.
Multi-tasking: Ability to attend to multiple tasks simultaneously and enthusiastically, deliver high quality work on time, and remain productive and calm in pressured environments.
Willingness to Learn: Demonstrated ability of being open to new experiences, seeking both positive and negative feedback, looking back on past experiences and considering alternate courses of action, and finding patterns and order in complex information.
Customer Focus: Ability to professionally interact with a high volume of diverse customers providing service that exceeds the customers’ expectations.
Adaptability and Resilience: Ability to be comfortable with changing or uncertain environments. Ability to remain professional, calm and adapt communication style with diverse customer needs or customers that are frustrated, upset or critical.
Working with Information: Ability to efficiently and effectively use data, critical thinking, and analytical reasoning to gather information and apply laws, rules and polices to solve problems and make decisions.
Commitment to valuing diversity and promoting inclusion
Required Minimum Qualifications:
Two years providing customer service, which included requesting and reviewing information, documentation, and deciding an action based on the information.
Examples of qualifying experience are eligibility interviewer, application examiner, unemployment insurance, examination proctor, information clerk, insurance aide, public counter intake person, employment and claims aide, employment services, job placement, recruiter, vocational guidance, or retail industry if it involved the above stated experience.
Two years of education or experience. Listed above are examples of acceptable experience. 45-quarter (30-semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience.
What’s in it for you:
A workplace that balances productivity with enjoyment, and encourages learning and mentoring.
Rewarding work in a fast-paced, creative environment with colleagues who are passionate about public service.
A workplace that fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.
Work/life balance, 11 paid holidays a year, and a
How to Apply:
External Applicants: Click on the “Apply” link above to fill out the online application and submit by the posted closing date. Please use the name you want us to address you by. You can upload your resume and the system will parse your information into the application.
Current State of Oregon employees (this includes temporary employees) OED/Statewide employees must apply through your employee Workday account.
REQUIRED: Cover Letter and Resume Attachment. Please understand that generic cover letters and/ or cover letters that do not address the desired attributes will be graded as non-responsive or incomplete during the screening stage.
In addition to your related work experience and education, we will use the attributes and minimum qualifications listed under the “What we are looking for” section above to determine whom to interview. Please make sure the attributes and minimum qualifications you possess are clearly demonstrated in your cover letter and other application materials.
Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.
Additional Information:
This position is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur.
Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. This will be used to determine the salary offer based on a pay equity assessment.
The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review the page for more details, or you may for information on Pay Equity.
United States Employment Eligibility: The Oregon Employment Department does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security’s Form I-9, confirming authorization to work in the United States. The Oregon Employment Department is an E-Verify employer. If you are the successful candidate you must present your I-9 (See page 3) for employment verification.
Veterans’ Preference:
Eligible veterans who meet the qualifications will be given veterans’ preference. For further information, please see the following website: , or call Oregon Department of Veterans’ Affairs at: 1‑800-692-9666. NOTE: If claiming veterans’ preference, please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.
Equity and Inclusion:
We foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.
View guidance our hiring managers use at the following website: .
Please read more about our !
Criminal Records Check:
The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. For positions with authorized access to FBI Criminal Justice Information Systems (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our or contact us at the number below with any questions.
Contact Information and Helpful Links:
If you have questions about the position or need an alternate format to apply, please contact us at 503‑947-1289; . Please be sure to include the job requisition ID number.
used during recruitments
Expected salary: $3546 – 5396 per month
Location: Oregon
Job date: Fri, 01 Sep 2023 02:57:05 GMT
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