Job title: EMPLOYMENT SECURITY SERVICE REPRESENTATIVE
Company: State of Illinois
Job description: Agency : Department of Employment Security
Closing Date/Time: 09/14/2023
Salary: $4,706.00 – $ 6,887.00 Anticipated starting salary range
Job Type: Salaried Full Time
County: Adams
Number of Vacancies: 1
Plan/BU: RC062
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number
30701
Position Overview
The Illinois Department of Employment Security (IDES) is seeking an organized, professional, and results oriented individual to serve as a Service Representative. This position will adjudicate complex monetary and nonmonetary unemployment insurance (UI) benefit claims issues and perform more complex employment service and job placement functions under provision of federal and/or state Unemployment Insurance, Wagner-Peyser and Workforce Investment legislation. Responsibilities include adjudicating monetary and nonmonetary benefit claims issues, making multi-claimant decisions, and providing recommendations to address employment and unemployment related issues, including referrals for employers and job seekers to relevant agency staff and/or external programs. This position provides a great opportunity for someone who has a strong knowledge of Unemployment Insurance, Wagner-Peyser, and Workforce Investment legislation and is dedicated to delivering effective employment and unemployment insurance services. The ideal candidate for this position will have excellent organizational skills and extensive experience performing UI benefit claim adjudication and providing job placement services. IDES offers a competitive compensation plan, excellent benefits, and a pension program. We invite you to join our innovative team to help make a positive difference in the lives of Illinois employers and job seekers.
Job Responsibilities
1. Under general direction, for an assigned area, serves as a Service Representative for the Illinois Department of Employment Security (IDES)
2. Establishes, maintains and/or prepares activity records and reports
3. Conducts reconsidered determinations and accepts appeals
4. Assesses job seeker client skills and refers clients to employers for job interviews and/or to partner agencies for additional employment services
5. Determines client Unemployment Insurance and/or Wagner-Peyser related needs
6. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
1. Requires knowledge, skill and mental development equivalent to the completion of four (4) years of college with academic background in the social/behavioral sciences or business/personnel administration and one year as a full-time professional employee with the Illinois Department of Employment Security; OR
2. Requires five (5) years professional experience in personnel administration or business ownership management or operation.
Preferred Qualifications
1. Two (2) years of experience adjudicating unemployment insurance (UI) benefit claims issues, including but not limited to providing eligibility determinations for claims, conducting reconsidered determinations and accepting appeals
2. Two (2) years of experience investigating, researching and explaining unemployment insurance (UI) case dispositions, including but not limited to providing written determinations
3. Two (2) years of experience requiring thorough knowledge of both employment service and job placement functions and unemployment insurance benefit entitlement resolutions under provision of Unemployment Insurance, Wagner-Peyser and Workforce Investment legislation in compliance with federal and state statutory provisions, rules, regulations and requirements
4. Two (2) years of experience providing employment services, including but not limited to determining work search plans and utilizing vocational counseling techniques
5. Basic proficiency in Microsoft Office Suite products, including Outlook, Word and Excel
Conditions of Employment
1. Requires an Illinois State Police background check and self-disclosure of any criminal history.
2. Requires ability to travel in the performance of duties, with overnight stays as appropriate.
3. This position is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. This job may require a good deal of walking or standing, or involves sitting most of the time with some pushing and pulling of arm or leg controls.
4. Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
5. The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Monday – Friday, 8:30 am – 5:00 pm
Work Location: 107 N 3rd St Quincy, IL 62301-2969
Agency Contact:
Don Motley
Email: don.motley@illinois.gov
Job Family: Social Services
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the for State employees and review the
Non-State employees: on – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Expected salary: $4706 – 6887 per month
Location: Quincy, IL
Job date: Thu, 31 Aug 2023 22:55:58 GMT
Apply for the job now!
