Job title: Employment Relations Co-ordinator
Company: University of Waterloo
Job description: Overview
Term: 16 months.
The Employment Relations Co-ordinator will work as part of the Employment Relations team within Cooperative & Experiential Education. The Employment Relations Co-ordinator supports Student Advisors (SA) and Account Managers (AM) who are regionally based with various accountabilities related to student and employer support. The role will also provide a level of support to the Regional Managers as it pertains to special projects.
This team is dedicated to building productive relationships with employers and students that lead to the creation of job opportunities, retention of jobs, supporting students in acquiring creditable work terms and an overall positive work term experience for students and employers.
Student Advisor Support
- Timely and accurate execution of the WaterlooWorks (WW) process related to students withdrawing from interviews in order to keep integrity of the interview process
- Follow-up with co-op students who have missing student performance evaluations to ensure work term credit/graduation via telephone or WW
- Connect with co-op students who have not responded to E-Checkin, via telephone or WW
- Triage student inquiries from CEE Hub and Centre for Career Action via telephone, Microsoft Teams, WW and provide appropriate guidance and follow-up to students
- Support Student Advisors during the student recruitment stage as needed
- Perform UW travel eligibility checks and eligibility forms before/during the work term to ensure accurate Student information is recorded
- Manage the interview relief process for students on a recruitment term that allows students to manage their schedules in promoting health and wellness
- Participate in Petition Committees via Policy 70 and represent Employment Relations as requested
- Follow up on Independent Contractor Waiver reminders by connecting with students via telephone or WW
- Liaise with internal partners; CCA, SFR and Co-op Services (and other units as required) to ensure student support and quality of service is provided
- Assist with time sensitive matters when Student Advisors are travelling i.e. Reschedule/cancel student work consults on an emergency basis on behalf of Student Advisors
- Respond to student inquiries and guide them as appropriate
Account Manager Support
- Connect with employers that have not submitted unpaid Arranged Own Job (AOJ) documents via telephone
- Respond to CEE Hub inquiries regarding “locked accounts” and re-activate accounts accordingly
- Research Employers, Industries and Market trends as per Account Manager requests
- Update the Account Manager site content in SharePoint
- Assist the Account Managers with time sensitive matters when they are travelling
- Review and update documents for the AM Guide in conjunction with WaterlooWorks Coaches
- Review and sign off on funding documentation (e.g., Bio Talent and OCCTOP forms)
- Review Recruitment Summaries at the request of the Account Manager
- Update the Employment Relations initiatives/working groups spreadsheet monthly
- Participate in monthly Student Advisor Best Practices Group (SABPG) and Account Manager Best Practices Group (AMBPG) meetings, record minutes and action items as requested
- Attend Student Mental Health Advisor and Advisor, Workplace Harassment meetings, record minutes and action items as requested
- Attend monthly Employment Relations meetings, record minutes and action items as requested
- Support the Student Mental Health Advisor Leads and Advisor, Workplace Harassment Leads as needed
- Update missing information (e.g., organization size) in WaterlooWorks to provide data integrity
- Assist SABPG and AMBPG Chairs with updating Best Practices & Training guides
- Update the Employment Relations Co-ordinator training guide on a yearly basis
- Update the Regional Manager Best Practices and Training Guide
- Complete special projects as assigned by Regional Managers on an as needed basis
- Provide administrative assistance to the Regional Managers with respect to special projects and presentations for both on-campus and external audiences
- Other Administrative duties as requested
- Undergraduate University Degree in Business or Related fields or equivalent education and/or experience
- Minimum of 5 years of administrative support experience required, preferably in a postsecondary setting
- Knowledge of Waterloo’s co-operative educational program is preferred
- Experience in an office environment, planning and organizing priorities and high volumes of tasks
- Experience working with remote teams and effectively mobilizing alternative forms of connection and communication
- Experience working with a diverse group of individuals and understanding of Equity, Diversity and Inclusion as it relates to our student population
- Strong verbal and written communication skills (Email, Teams, Skype, WaterlooWorks)
- High accuracy and attention to detail is required as student communication and records are involved
- The ability to exercise good judgement and carry out responsibilities with discretion especially regarding confidential student information
- Strong computer and software skills, including Teams, Outlook, and Microsoft Office (particularly Word, Excel and PowerPoint)
- Strong customer service skills and problem-solving difficult/sensitive situations in a thoughtful and compassionate manner and escalating when needed
- Demonstrated ability to work independently and with minimal supervision
- Proven ability to manage own schedule, organize and prioritize work to meet deadlines and make the best use of time and resources
- Substantial skill in managing complexity and coordinating a range of activities and demands
- Responsibility, relationship-building, maturity, and excellent problem-solving skills are critical
- Exceptional organizational, time-management, interpersonal skills, and diplomacy are required
- Continuous improvement mindset and adaptation to change
- A high level of confidentiality is required for this position
Occasional on-campus requirements in order to attend scheduled meetings
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or 519-888-4567, ext. 45935.
Expected salary: $44373 – 55467 per year
Job date: Thu, 16 Feb 2023 23:26:22 GMT
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