Job title: Contract Manager (Employment Services) – Permanent
Company: LRO Staffing
Job description: Contract Manager (Employment Services) – Permanent – 16158
LROGOV
About the Opportunity
#LI-TC1
Our Public sector client is growing and requires a Contract Manager, Employment Services, to lead, plan, organize, resource, coordinate and control a specific business unit to ensure that the requirements of the business unit are met.
Duties include, but are not limited to, the following:
- Responsible for ensuring program contractual requirements are met
- Oversee the delivery of services, to ensure that contractual, compliance and financial outcomes are achieved
- Develop contracts for Contractors, conduct negotiations and audit performance to ensure contractual compliance
- Take a lead role to generate new client volumes in the community, including inclusion groups in consultation with Service Providers
- Manage a network of Service Providers, ensuring they provide the highest level of service for Participants, and meet and exceed the contractual minimum expectations for performance and service standards
- Review reporting and monitor performance and contractual compliance
- Identify and address priority areas for performance and continuous quality improvement to be addressed as part of a Service Provider, Improvement Plan
- Review Service Provider MI and reports to make recommendations regarding appropriate Performance Management strategies to improve performance
- Oversee customer service to ensure that customer KPI requirements are met and that an elevated level of customer service is maintained
- Maintain auditable records of the contract management activities undertaken with Service provider and provide evidence of adherence to governance and procedures for internal and external audits and accreditations
- Commit to, and participate in, personal development of information security awareness & knowledge
- Communication policy or contract changes and ensure stakeholders understand and implement updated requirements
- Ensure contractors are delivering on the key terms of the contract and report on compliance to flag material risks
- Manage Service Provider compliance risks as appropriate, working closely with the divisional compliance leaf
- Support the management and investigation of complaints and potential irregularities where required
- Own and maintain a contingency plan for delivery partners
- Managing the progression of providers onto and through the formal Performance Management process and other management processes, when required
- Develop and maintain effective relationships with Service providers and other local operational colleagues and appropriate external stakeholders to ensure Service providers perform at the highest level across the contracts they deliver
- Develop and maintain an effective relationship with the Director, Operations to ensure that strategies to drive performance improvement and manage underperformance, align with catchment priorities and requirements to meet the needs of the funder and wider social impacts
About You
The ideal candidate will have the following:
- A post-secondary degree, or diploma in leadership or business/management, preferred
- Minimum five years combined progressive strategic leadership and contract management experience in the field of Employment Services
- Experience in the area of Social Services
- Must successfully pass a Criminal Record Check
- Flexibility and the ability to visit Service Provider sites
- Strong Communication skills, Bilingual (French/English) is an asset
About the Job
- Duration: Permanent
- Location: National Capital Region – Remote but must be open to visiting Service Provider sites weekly
- Salary: $80,000 to $90,000
- Benefits, vacation, and RRSP matching
How to Apply
Please apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to . If you are already registered with us, please contact your Senior Recruiter. Please quote job 16173.
Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.
Expected salary: $80000 per year
Location: Ottawa, ON
Job date: Sun, 26 Mar 2023 01:57:34 GMT
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